If you are unable to use your new account due to technical difficulties
we will refund your membership payment in full.
Once you start using your account (you are able to successfully sign in to chat) then you are no longer eligible for a refund.
If you have paid more than once by mistake we can apply the overpayment
to your next renewal or give you a refund.
If you are not sure if you want to pay for our service you should use our
2-week free trial
to decide before you make a payment.